Privacy

Effective date: February 11, 2026

Welcome to www.edgecraft.pk (the “Site”). This Privacy Policy explains how EdgeCraft (“EdgeCraft”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal information when you visit our Site, submit enquiries, use our Cutting Plan tool, request quotations, place service orders, communicate with us, or otherwise interact with our business online. By using the Site, you agree to the practices described in this Privacy Policy.

1. Scope and Purpose

This Privacy Policy applies to personal information collected through the Site and related online and offline services operated by EdgeCraft in Pakistan. It explains what information we collect, why we collect it, how we use and disclose it, how long we retain it, and what choices you may have regarding your information.

EdgeCraft is a service-based business offering cutting, edge banding, CNC machining, designing, and online sheet optimization support through the Cutting Plan tool. Our privacy practices are designed to support enquiries, quotations, service orders, customer communication, project handling, and website operations.

2. Information We Collect

We collect information you provide directly and information collected automatically through your use of the Site.

A. Information You Provide Directly

We may collect:

  • name
  • phone number
  • email address
  • address or project location
  • company or workshop details, where relevant
  • uploaded files, drawings, dimensions, cutting lists, design files, notes, and specifications
  • quotation requests and order details
  • billing details and payment references
  • customer service messages, feedback, and other communications
  • marketing preferences and contact preferences

B. Information Collected Automatically

When you use the Site, we may automatically collect:

  • IP address
  • browser type and version
  • device type
  • operating system
  • time zone
  • pages visited and time spent on pages
  • referring URLs
  • click activity and interactions with website tools
  • basic analytics and performance data
  • approximate location inferred from IP address

C. Cutting Plan Tool Data

When you use the Cutting Plan tool, we may collect and store information related to:

  • sheet sizes and settings
  • cutting lists and quantities
  • edging selections
  • grain direction and optimization inputs
  • uploaded CSV or other job-related files
  • generated optimization outputs
  • order summary information
  • service selections linked to your request or order

3. How We Use Your Information

We use personal information to:

  • respond to enquiries and quotation requests
  • process and manage service orders
  • operate the Cutting Plan tool and generate optimization outputs
  • communicate with you regarding quotations, orders, project details, approvals, and support
  • review customer-submitted files and specifications for cutting, edge banding, CNC, or designing services
  • manage billing, payments, and transaction records
  • improve our services, tools, and website functionality
  • monitor and prevent fraud, misuse, technical abuse, or unauthorized access
  • comply with legal, tax, accounting, and business obligations
  • send marketing or promotional communications where you have consented or where permitted by law

Where applicable, we process personal information on one or more of the following bases:

  • performance of a contract or steps taken before entering into a contract
  • our legitimate business interests, such as operating and securing the Site, handling enquiries, improving services, and preventing fraud
  • compliance with legal obligations
  • your consent, where required, including for direct marketing or certain cookies

We aim to follow responsible data handling practices and comply with applicable laws in Pakistan relevant to electronic transactions, online business operations, and privacy-related obligations.

5. Disclosure of Information and Third Parties

We may share personal information with trusted third parties only where necessary for business operations, including:

  • hosting and website service providers
  • payment processors or financial service providers
  • analytics and communication platform providers
  • delivery or logistics partners, where applicable
  • technical support providers
  • legal, accounting, or professional advisors
  • government authorities, regulators, or law enforcement where required by law

If EdgeCraft is involved in a business transfer, sale, restructuring, or similar transaction, information may also be transferred as part of that process, subject to appropriate safeguards where applicable.

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

We may use cookies, pixels, web beacons, and similar technologies to:

  • enable essential website functions
  • remember user preferences
  • analyze site traffic and performance
  • improve user experience
  • support marketing and remarketing activities where applicable

You may control cookies through your browser settings. Disabling certain cookies may affect the performance or functionality of some parts of the Site.

7. How Long We Retain Data

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill business, legal, operational, and accounting requirements.

Typical retention periods may include:

  • enquiry and quotation records: retained for operational follow-up and reference
  • order and transaction records: retained for accounting, tax, dispute resolution, and service history purposes
  • uploaded project files and tool submissions: retained as needed to process services, maintain records, or support repeat work
  • marketing preferences: retained until you opt out or request removal, subject to legal and operational needs

We may retain certain information for longer where required by law or to protect our legal interests.

8. Your Rights and Choices

Subject to applicable law, you may have the right to:

  • request access to the personal information we hold about you
  • request correction of inaccurate or incomplete information
  • request deletion of your personal information, subject to legal and operational retention requirements
  • object to certain processing activities
  • withdraw consent where processing is based on consent
  • opt out of marketing communications

To exercise any of these rights, please contact us using the contact details listed below. We may need to verify your identity before processing certain requests.

9. Security

We take commercially reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include restricted access, password protection, plugin and software maintenance, secure hosting controls, and reasonable internal handling practices.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Cross-Border Transfers

Some of our service providers or technical tools may store or process data outside Pakistan. Where personal information is transferred outside Pakistan, we aim to use reasonable safeguards and service arrangements appropriate to the nature of the data and service involved.

11. Children

The EdgeCraft website provides information about woodworking and production support services and does not contain content intended to harm or target children. However, our services, quotations, and contractual dealings are intended for adults, businesses, workshop owners, fabricators, and professionals.

We do not knowingly collect personal information from children for commercial purposes. If we become aware that personal information from a child has been submitted unintentionally, we will take reasonable steps to delete it where appropriate.

The Site may contain links to third-party websites, services, or platforms, including social media channels, payment gateways, map tools, and external resources. This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies before submitting personal information.

13. Payments

Payments, where enabled, may be processed through authorized third-party payment providers. EdgeCraft does not store full payment card details. We may receive transaction confirmations, references, or limited payment-related information needed for verification, billing, and recordkeeping.

14. Marketing Communications

We may send promotional messages, offers, updates, or announcements where you have consented or where such communication is otherwise permitted by law. You may opt out of marketing communications at any time by using the unsubscribe option, where available, or by contacting us directly.

15. Uploaded Files and Project Materials

Where you upload drawings, dimensions, cutting lists, or design-related files through the Site or the Cutting Plan tool, you confirm that you are authorized to share those materials with us for quotation, optimization, production, and support purposes.

We will use such files only as reasonably necessary to provide our services, communicate with you, maintain order records, and improve service workflow. We do not claim ownership of your original design or project materials solely because you submitted them to us.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, website features, or legal requirements. When we make changes, we will update the Effective Date at the top of this page. Continued use of the Site after changes are posted constitutes acceptance of the revised Privacy Policy.

17. How to Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

EdgeCraft
Website: www.edgecraft.pk
Email: contact@edgecraft.pk
Phone: +92-306-9166661
Address: Edgecraft, High Court Road Rawalpindi, Pakistan

18. Additional Notes for EdgeCraft Operations in Pakistan

EdgeCraft follows practical privacy principles such as data minimization, purpose limitation, and responsible handling of customer information relevant to quotations, service orders, uploaded files, and website usage. We monitor changes in Pakistani legal and commercial requirements and aim to maintain privacy practices appropriate for a service-based digital business operating in Pakistan.